| Customer
support |
|
| Network
installation |
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| This page describes the network installation
of our software. It applies to all products. Multi-user licenses
are required. |
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| On this page |
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| Installation
error messages |
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| Occasionally during the installation process
you may receive an error message. Click here for more
information on these messages. |
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| |
| A.
Installing to a shared Windows
network server |
|
| The following describes the installation to
a shared path on a network server. In this setup the client
machines will run the software directly from the network server. |
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| Step through the following in order: |
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|
| 1 |
Log on to a network
client machine as Administrator. |
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| 2 |
Create a shared path on the
network server. Typically this will be something like 'P:\Apps'
in which all publicly-accessible applications are stored.
At this point you should ensure that you have full Read
and Write permissions to this folder. |
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| 3 |
Install from the product CD
to the shared path on the network server. At the network
option page select the 'network server'' option. Do
not activate
the
product
at
this point. |
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| 4 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your unlock code. If you do not have an existing
unlock code you can obtain one by clicking here. |
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| 5 |
If you have any extension licenses
(laminated cards with a serial number such as xx-XP05-xxxxxxxxxx),
these should be installed now by choosing Upgrade from
the Help | About box and entering the serial number for
each extension license. |
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| 6 |
On each network client machine
create a Windows shortcut that points towards the .exe
file in the shared network path. |
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| 7 |
For tighter security you should
make the shared path Read Only so that only Administrative
users can modify the installation. |
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| You can now run the software from a client machine
to test the network installation. |
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| B.
Installing to an MSI-based
Windows network server |
|
| The following describes a network configuration
in which the software is held and distributed by the network
server, via MSI packages, but is installed and run locally
on each client machine. |
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| Step through the following in order: |
|
|
| 1 |
Log on to a network client
machine as Administrator. |
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| 2 |
Start building
a new MSI package using the MSI creation tool of your
choice (such as the RM Application
Wizard (for RM Community Connect networks only) or Advanced
Installer). |
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| 3 |
Install from the product CD
to a local hard disk and at the network option page select
the 'stand-alone' option. Do not activate the product
at this point. |
|
| 4 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your unlock code. If you do not have an existing
unlock code you can obtain one by clicking here. |
|
| 5 |
If you have any extension
licenses (laminated cards with a serial number such as
xx-XP05-xxxxxxxxxx), these should be
installed now by choosing Upgrade from the Help | About
box and entering the serial number for each extension
license. |
|
| 6 |
Finish building the MSI package. |
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| 7 |
Distribute the package by
allocating it to the required machines. |
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| You can now run the software from a client machine
to test the network installation. |
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| C.
Installing to network client machines by imaging one machine
via third-party software such as Norton Ghost or similar |
|
| The following describes a network configuration
in which the software is distributed by imaging one machine
(the "source machine") on which the software is installed
locally. |
|
| Step through the following in order: |
|
|
| 1 |
Log on to the source machine
as Administrator. |
|
| 2 |
Install from the product CD
to a local hard disk and at the network option page select
the 'stand-alone' option. Do not activate the product
at this point. |
|
| 3 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your unlock code. If you do not have an existing
unlock code you can obtain one by clicking here. |
|
| 4 |
If you have any extension
licenses (laminated cards with a serial number such as
xx-XP05-xxxxxxxxxx), these should be
installed now by choosing Upgrade from the Help | About
box and entering the serial number for each extension
license. |
|
| 5 |
Distribute the software by
imaging the source machine. |
|
|
| You can now run the software from a client machine
to test the network installation. |
|
| D.
Installing in a thin-client Windows Terminal Services,
Citrix or Remote Desktop environment |
|
| The following describes a network configuration
in which
the software runs on a server and is accessed by thin-client
terminals. |
|
| Step through the following in order: |
|
|
| 1 |
Log on to the server machine
as Administrator. |
|
| 2 |
Install from the product CD
to a local hard disk on the server and at the network option
page select the 'stand-alone' option. Do not activate the
product
at
this
point. (For installing to network drives, use the network
configuration described in section
A). |
|
| 3 |
Run the software to activate
it. Select 'Yes, I want to activate the product...' and
enter your unlock code. If you do not have an existing
unlock code you can obtain one
by
clicking here. |
|
| 4 |
If you have any extension licenses
(laminated cards with a serial number such as xx-XP05-xxxxxxxxxx),
these should be installed now by choosing Upgrade from
the Help | About box and entering the serial number for
each extension license. |
|
| 5 |
Ensure that each user has access
to a Windows shortcut that points towards the .exe file. |
|
| 6 |
For tighter security you should
make the installation path Read Only so that only Administrative
users can modify the installation. |
|
|
| You can now run the software from a client machine
to test the network installation. |
| |
