Customer support
New Wave Concepts is committed to producing high quality software. As part of this commitment, we offer full lifetime support for all our products.
For help regarding sales and ordering, please visit our sales page.
Technical support
If you have problems, we first recommend that you check to ensure that you have the latest product version installed by visiting here.
For further help and assistance, please click on an option below to see answers to common questions and issues for your product:
Popular support topics
Obtaining an unlock code to activate your software
Updating your existing software to the latest version
InstallShield errors appearing during installation
The component I want to use is not in the library
Network installation
If you are an IT or network administrator and wish to learn more about how you can install our software on your school or college network, please click on the link below (requires multi-user license).
Installing our software on a school or college network
Contact details
If you still experience problems after going through all of the technical support options above, please contact your local supplier or e-mail us at

Technical support is on-line only and limited to installation and software faults. Unfortunately we cannot help with the design, programming or troubleshooting of users' circuits and projects.

In order to determine your eligibility to receive technical support by e-mail, you will need to provide your product serial number (this is the number used during installation).
To help us investigate your issue, please also choose System Info from the Help menu to generate a report that describes your installation of the software. In addition, if your issue relates to a specific file, you should include that file as an attachment.
Additional resources
Click here for links to other educational and electronic websites.
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